How can we help?

What happens from the moment a driver calls Fix My Truck until the vehicle is back on the road and the job is invoiced.

Log a breakdown online in a few clicks, with the vehicle, driver and location filled in from your records, and photos of the problem.

Follow a job in the customer portal, message our team about it, and choose who is told by email or SMS when a supplier accepts, arrives and finishes.

How approval limits work, how you are asked to approve a supplier's quote, and what happens to the job while it waits for your decision.

Add photos and documents to a job, see what the supplier shares with you, and print a record of any job from the customer portal.

Download your jobs from the customer portal as a CSV file for reporting, reconciliation or your own fleet records.

The vehicle started again or the problem went away? How to cancel a job, and when a call-out fee may apply.

Keep your trucks, trailers, drivers and depot contacts up to date in the customer portal, so every request is quicker and every job is right.

Save your depots, yards and regular sites in the customer portal, then request help at one of them in a single click.

Who can see and change what in the customer portal, and how to give people at your company access.

Where to find your invoices and statement in the customer portal, what invoice statuses mean, how credit notes work and how to pay.

What membership costs and includes, how fees on work differ for members and non-members, and how casual jobs are handled.

Send breakdowns to Fix My Truck from your own fleet, telematics or assistance system, and receive progress updates back automatically.

Who we work with, what the application asks for and what we check, and what happens between applying and your first job offer.

Why accurate services, location, hours and contact details get you the right offers, and how to tell us when anything changes.

Getting set up in the supplier portal, adding it to your phone's home screen, and choosing how job offers reach you.

How Fix My Truck chooses which supplier to offer a job to, how offers reach you, the answer deadline, and accepting or declining with a reason.

The three updates every job needs from the supplier, how to send them from the supplier portal, and why they matter to the driver and the customer.

Adding before and after photos, documents and the proof of completion to a job in the supplier portal, and who sees them.

When to give a quote, how customers approve it, what "Wait for the go-ahead" means, and what to do if the job grows.

How we rate the work on each job, what your score looks at, and how good work leads to more offers and preferred status with customers.

How to submit your invoice for a finished job in the supplier portal, what each invoice status means, and where to find payments and remittances.

A driver's checklist for a breakdown call. Have these details ready and we can send help sooner. Print it for the cab.

For drivers. Who will contact you, how you will know a supplier is on the way, and what to do while you wait.

General roadside safety for heavy vehicle drivers who have broken down. Get off the road, be seen, stay away from traffic, then call us.

How to sign in to the Fix My Truck portal, set up two-step verification with an authenticator app, use Google or Apple, and recover access.

Add the Fix My Truck portal to your phone's home screen so it opens like an app, and make sure you get our emails and texts.