One number, 24/7
Your drivers call one number anywhere in Australia or New Zealand, day or night, and talk to people who know heavy vehicles.
For fleets and account holders
Whether you run one truck or five hundred, Fix My Truck takes the breakdown off your hands: we find the supplier, keep you informed and give you the paperwork, with a portal your whole team can use.
Already an account holder?
Your drivers call one number anywhere in Australia or New Zealand, day or night, and talk to people who know heavy vehicles.
The nearest suitable provider from 14,000+, with the suppliers you prefer offered your jobs first.
Set an approval limit: quotes above it wait for your OK before work starts.
Email or SMS when a supplier accepts, arrives and finishes, to the people and depots you choose.
Request help, track jobs, approve costs, keep your vehicles and drivers, and see invoices online.
A reputation for keeping transport moving, backed by an industry-leading technical database.
Membership or account terms, your vehicles, drivers, depot contacts and approval limit.
Your driver calls us 24/7, or you request help in the portal in a few clicks.
Supplier, ETA, arrival and back on the road, by email or SMS and in the portal.
Approve quotes above your limit, then find invoices and statements in the portal.
Customer portal
Monthly rates per truck, what is included, terms and the forms.
Everything your team can do online, feature by feature.
Fees, invoices, credit notes, statements and paying.
A printable wallet card with our numbers and the call checklist.
Send jobs from your own systems and receive updates automatically.
Roadside safety advice to share with your drivers.
What happens from the moment a driver calls Fix My Truck until the vehicle is back on the road and the job is invoiced.
Log a breakdown online in a few clicks, with the vehicle, driver and location filled in from your records, and photos of the problem.
Follow a job in the customer portal, message our team about it, and choose who is told by email or SMS when a supplier accepts, arrives and finishes.
How approval limits work, how you are asked to approve a supplier's quote, and what happens to the job while it waits for your decision.
Keep your trucks, trailers, drivers and depot contacts up to date in the customer portal, so every request is quicker and every job is right.
Who can see and change what in the customer portal, and how to give people at your company access.
Where to find your invoices and statement in the customer portal, what invoice statuses mean, how credit notes work and how to pay.
What membership costs and includes, how fees on work differ for members and non-members, and how casual jobs are handled.
Send breakdowns to Fix My Truck from your own fleet, telematics or assistance system, and receive progress updates back automatically.
Call us, 24 hours a day, 7 days a week: 1800 349 698 in Australia or 0800 001 040 in New Zealand. Account holders can also request help in the customer portal. Our website forms are for enquiries, not breakdowns.
Trucks, prime movers, rigids, trailers, buses and coaches, machinery and other vehicles of 3 tonnes and above, anywhere in Australia and New Zealand.
Where the vehicle is (road, direction, nearest exit or landmark), the registration, what has happened and a callback number, and whether everyone is safe. Our driver checklist and driver card list it all.
We coordinate the breakdown and send an independent service provider near the vehicle: a mobile mechanic, tyre service, auto electrician, towing operator or other specialist. Our network lists more than 14,000 service providers across Australia and New Zealand.
We look for suppliers who offer the service the job needs and cover the location. Suppliers your account prefers are tried first, then the nearest, with better-rated suppliers ahead of others the same distance away.
Yes. Once a supplier accepts we know their ETA. Account holders are told by email or SMS when a supplier accepts, arrives and finishes, as their notification settings say, and can follow every job in the customer portal.
Yes. Call us, or cancel the job in the customer portal until the supplier arrives. Once a supplier has accepted, a call-out fee may apply. See Cancelling a request.
Membership is charged per truck per month, including GST, by direct debit: from $22.00 AUD ($25.50 NZD) per truck for up to 10 trucks, down to $6.50 AUD ($7.50 NZD) per truck for 51 or more. See the membership page for every tier.
Tell us about your fleet and we'll be in touch within one business day.