Membership
$6.50–$22.00
AUD per truck per month including GST, depending on fleet size ($7.50–$25.50 NZD). Charged monthly by direct debit.
All ratesBilling
What you pay, when you are invoiced, and where to find every invoice and statement.
$6.50–$22.00
AUD per truck per month including GST, depending on fleet size ($7.50–$25.50 NZD). Charged monthly by direct debit.
All rates20% members
Members are charged 20% on all work done by suppliers. Non-members are charged 30% plus a $77.00 non-refundable non-member fee.
Waived for members
Waived for members' vehicles on our database. Vehicles not on the database are liable for the incident fee, so keep your vehicle list up to date.
Set an approval limit on your account and any supplier quote above it waits for your decision before work goes ahead. Approve or decline in the customer portal, or tell our team.
Approving supplier costsIf your company issues purchase orders, we can set your account to be invoiced by order number. Give us the number on the call or in the job's messages: we need it before the job can be closed.
Issued with the job details and due according to your account's payment terms. Members are invoiced within 30 days of an incident. Find them in the customer portal by status, date, order number or registration, as PDFs.
We never edit an issued invoice. If it needs correcting, we issue a credit note against it, with the reason, and the invoice's balance is reduced.
Your statement lists invoices, credit notes and payments, with what is not yet due and what is 1–30, 31–60, 61–90 or more than 90 days overdue.
Questions about an invoice or the direct debit? Email accounts@fixmytruck.com.au or call 1800 349 698.
Where to find your invoices and statement in the customer portal, what invoice statuses mean, how credit notes work and how to pay.
What membership costs and includes, how fees on work differ for members and non-members, and how casual jobs are handled.
How approval limits work, how you are asked to approve a supplier's quote, and what happens to the job while it waits for your decision.
Download your jobs from the customer portal as a CSV file for reporting, reconciliation or your own fleet records.
Yes. We can set an approval limit on your account. A supplier quote above it waits for your approval, which you give in the customer portal or to our team. See Approving supplier costs.
Members are invoiced within 30 days of an incident. Invoices and your statement are in the customer portal, where you can download them as PDFs.
We issue a credit note against the invoice for the amount or lines in question, and the invoice’s balance is reduced. See Invoices, statements and credit notes.