Answer quickly
A driver is waiting. Answer every offer before its deadline, even if the answer is no.
Standards
We rate the work on our jobs so each breakdown goes to the supplier most likely to do it well. These are the things that count.
A driver is waiting. Answer every offer before its deadline, even if the answer is no.
Give a realistic ETA and send a new one as soon as you know you will be late.
Fix it right, safely, and record what you did when the vehicle is back on the road.
Report arrival and completion, and message us when anything changes.
Quote what the job needs, and wait for the go-ahead when the customer approves costs.
Roadside work around traffic is dangerous. Protect yourself, the driver and other road users.
When the vehicle is back on the road, our team rates each supplier who accepted the job.
Over the last 12 months: your average rating, how many offers you accepted, declined or didn't answer, how quickly you answer, and how often you arrive within your ETA (with ten minutes' grace).
When suppliers are equally near a breakdown, the better-rated one is offered the job first. Customers can also make suppliers they like their preferred suppliers, who are offered that customer's jobs first.
Tell us early. A late arrival with a call ahead is very different from a no-show, and a declined offer is always better than an offer left unanswered. If we have repeated, serious concerns about a supplier's work we talk to them first; in the end we may stop offering them jobs.
How we rate the work on each job, what your score looks at, and how good work leads to more offers and preferred status with customers.
The three updates every job needs from the supplier, how to send them from the supplier portal, and why they matter to the driver and the customer.
How Fix My Truck chooses which supplier to offer a job to, how offers reach you, the answer deadline, and accepting or declining with a reason.
Apply in a few minutes and our team will be in touch.