24/7 Breakdown line AU 1800 349 698 NZ 0800 001 040

Customer portal

Your breakdowns, under control

Every job on your account, phoned in or requested online, is in the customer portal: who is coming, when, what it costs and what was done. It works in any browser, on a phone or at a desk.

Sign in Ask for access

What you can do

Request help

  • Start from a vehicle, a saved place or a past job, and most of the form is filled in
  • Pick the driver from your list, share your phone’s location or pick a recent place
  • Tick the services needed and add up to 10 photos
  • A warning if the vehicle already has an open job, so nothing is logged twice
How it works

Track jobs

  • Supplier, ETA, arrival and back on the road for every job, however it was logged
  • The location on a map, photos shared with you and the driver’s proof of completion
  • Cancel a request until the supplier arrives
  • Print or save any job as a PDF
How it works

Notifications

  • Email or SMS when a supplier accepts, arrives and finishes, and when the job closes
  • Choose the moments, the email addresses and the mobile numbers
  • Optionally text the driver on the job
How it works

Approve costs

  • Quotes above your account’s limit wait for your decision
  • Approve or decline (with a reason) on the job’s page, from any device
  • An approval covers later quotes up to the approved amount
How it works

Messages

  • A conversation with our team on every job
  • Attach photos and files from the job
  • Unread badges on your job lists, and an email when we reply
How it works

Vehicles and people

  • Trucks and trailers with registration, VIN, fleet number and notes for the roadside
  • Drivers with their mobiles, and depot contacts
  • Saved places with an accurate pin
  • Retire vehicles you no longer run, without losing their history
How it works

Invoices and statement

  • Invoices by status, date, order number or registration, as PDFs
  • Credit notes shown against their invoices
  • Your statement, with what is due and overdue
How it works

Export and reports

  • Filter your jobs and export up to 10,000 at a time to CSV
  • Reports and insights on your jobs
How it works

Fleets and users

  • Account users see and manage every fleet; fleet users their own
  • Invitations by email, two-step verification, and sign in with Google or Apple where set up
How it works

Getting access

  1. Ask us for portal access for the people at your company, telling us whether each belongs to the account or to one of its fleets.
  2. They get an invitation email with a link to choose a password.
  3. They sign in and, if asked, set up two-step verification with an authenticator app.

Phone first for anything urgent. A request in the portal reaches the same 24/7 dispatch desk as a phone call, but a call is always the fastest way to talk to an operator: 1800 349 698 (AU), 0800 001 040 (NZ).

Customer portal guides

  • Customer portal

    Requesting help in the customer portal

    Log a breakdown online in a few clicks, with the vehicle, driver and location filled in from your records, and photos of the problem.

  • Vehicles and people

    Saved places

    Save your depots, yards and regular sites in the customer portal, then request help at one of them in a single click.

  • Customer portal

    Photos, files and job records

    Add photos and documents to a job, see what the supplier shares with you, and print a record of any job from the customer portal.

  • Customer portal

    Cancelling a request

    The vehicle started again or the problem went away? How to cancel a job, and when a call-out fee may apply.

  • Signing in and devices

    Using the portal on your phone

    Add the Fix My Truck portal to your phone's home screen so it opens like an app, and make sure you get our emails and texts.

  • Signing in and devices

    Signing in, two-step verification and resetting your password

    How to sign in to the Fix My Truck portal, set up two-step verification with an authenticator app, use Google or Apple, and recover access.

Not an account holder yet?

Membership gives you the portal, incident fees waived and lower fees on work.

Membership and rates Sign in